Returns
The company providing the services: E-smoke OÜ (12159697) registered address: Estonia, Tallinn, Harju County, Lasnamäe District, Virbi tn 4-137, 13629.
Delivery
Products are shipped to the following country: Estonia.
The buyer has the following options for receiving products:
The electronic product will be available immediately after purchase.
The physical card or gift card can be picked up at Mustamäe tee 50, Tallinn, 16021 (Another World Tallinn).
In special cases, the delivery of goods may take up to 45 calendar days.
Right of Withdrawal
After receiving the order, the buyer has the right to withdraw from the contract concluded via the online store within 14 days.
Note: Depending on the product, the buyer may not have the right of withdrawal. Such products and services must be clearly marked and comply with the conditions of Section 53, subsection 4 of the Law of Obligations Act.
The right of withdrawal does not apply if the buyer is a legal entity.
To exercise the 14-day right of withdrawal, the ordered goods must not be used in any way other than necessary to determine their nature, characteristics, and functionality in the same manner as allowed in a physical store.
If the goods have been used for purposes other than to determine their nature, characteristics, and functionality, or if the goods show signs of use or wear, the online store has the right to reduce the refundable amount based on the diminished value of the goods.
To return goods, the buyer must complete the return request form available here: [link tagastamistaotlusele], and send it to the email address tallinn@another-world.com no later than 14 days after receiving the goods.
The cost of returning goods is borne by the buyer unless the reason for the return is that the delivered goods do not match the order (e.g., defective or faulty goods).
The buyer must return the goods within 14 days of submitting the withdrawal request or provide proof that they handed over the goods to the carrier within this period.
Upon receiving the returned goods, the online store will immediately, but no later than 14 days after receiving the withdrawal request, refund all amounts received under the contract.
The online store may withhold the refund until the goods are returned or until the buyer provides proof of return, whichever occurs first.
If the buyer has chosen a delivery method other than the cheapest standard delivery method offered by the online store, the online store is not required to refund the delivery cost exceeding the standard delivery price.
The online store has the right to withdraw from the purchase agreement and demand the return of goods from the buyer if the product price was significantly lower than the market price due to an error in the online store.
Right to File Complaints
The online store is responsible for any non-compliance or defects in the goods sold to the buyer that were present at the time of delivery and become apparent within two years of delivery.
For the first six months after delivery, it is assumed that the defect existed at the time of delivery.
The online store must disprove this presumption.
The buyer must notify the online store of any complaints no later than within two months of discovering the defect by sending an email to tallinn@another-world.com or calling +372 5625 6302.
The online store is not liable for defects caused after the goods were handed over to the buyer.
f the goods purchased from the online store have defects for which the online store is responsible, the online store will repair or replace the defective goods.
If it is not possible to repair or replace the goods, the online store will refund the buyer for all fees incurred under the sales contract.
The online store will respond to the consumer’s complaint in writing or in a format that can be reproduced in writing within 15 days.
Direct Marketing and Personal Data Processing
The online store uses the personal data entered by the buyer only for processing the order and delivering the goods.
The online store transfers personal data to transport service providers for the purpose of delivering the goods.
The online store sends newsletters and offers to the buyer’s email address only if the buyer has expressed consent by entering their email address on the website and agreeing to receive direct marketing messages.
The buyer has the right to unsubscribe from email offers and newsletters at any time by notifying the online store via email or following the instructions included in the promotional email.
Dispute Resolution
If the buyer has any complaints regarding the online store, they must be sent to the email address tallinn@another-world.com or reported by calling +372 5625 6302.
If the buyer and the online store cannot resolve the dispute by agreement, the buyer may refer the matter to the Consumer Disputes Committee.
The procedure and application can be found here.
The Consumer Disputes Committee is competent to resolve disputes arising from contracts concluded between the buyer and the online store.
The buyer’s complaint to the committee is free of charge.
The buyer may also turn to the European Union’s Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.